Privacy Policy

Property Partners operates this tenant information and maintenance-reporting website at propertypartnersonline.co.uk. For data protection enquiries, email info@propertypartners.co.uk. The full legal identity and postal contact details should also be confirmed with Property Partners.

When you submit an issue report or contact us, this may include your name, email address, telephone number, property address, description of the problem, urgency, attachments or photographs, and correspondence. If you communicate via WhatsApp, we may process your phone number, messages and message-delivery information. Basic technical information, such as browser and connection information, may be processed to run and secure the website.

Please avoid including unnecessary sensitive personal information or images of other people in a repair report.

We use information to respond to enquiries, manage and arrange repairs, maintain tenancy and property records, communicate with tenants, landlords and contractors, provide customer support, and meet applicable legal obligations.

Depending on the activity, our lawful basis may be performance of a contract, compliance with a legal obligation, or our legitimate interests in managing properties, safeguarding homes, handling requests and securing our systems. Where consent is required for a particular activity, we will request it separately; consent may be withdrawn.

Information may be shared where necessary with the relevant landlord, property manager, repair contractor, professional adviser, insurer, regulator or authority. Technology providers that host this website, deliver emails or support messaging may process data on our behalf, including Base44 and, for WhatsApp conversations, Meta/WhatsApp. Access should be limited to what is necessary for the relevant service.

Some technology and communications providers may process information outside the UK. Where a restricted transfer occurs, suitable legal transfer arrangements and safeguards are required. We use access controls and other proportionate security measures, but no internet service can be guaranteed completely secure.

We retain records only for as long as reasonably necessary for the relevant tenancy, maintenance request, dispute, accounting or legal obligation, then delete or securely archive them according to our retention schedule. Exact retention periods vary by record type and must be confirmed in the organisation's internal policy. You may request information about the applicable period.

Subject to applicable law, you may request access, correction, erasure, restriction, portability, or object to certain processing. You can also withdraw consent where consent is the lawful basis. Contact us using the email above. If you are dissatisfied with how your data is handled, you can complain to the Information Commissioner's Office (ICO).

The website may use technical storage or cookies needed for its operation and security. If optional analytics, advertising or similar technologies are used, they must be disclosed and any required consent controls provided before activation. The live website's cookie use should be audited separately.

Where you choose to contact Property Partners through WhatsApp, your messages may be handled through WhatsApp's business messaging services and our property management system. Messages may be shared internally with the relevant team or contractor to deal with your request. We will not treat contacting us about a repair as automatic consent to unrelated marketing messages.

We may update this page if services, suppliers or legal requirements change. The date at the top indicates when this version was last revised. Any material changes should be communicated where required.