Website Terms & Conditions

This website, propertypartnersonline.co.uk, is operated under the Property Partners name. For questions about the site, email info@propertypartners.co.uk. The operating legal entity and postal address should be confirmed by Property Partners.

This site provides general tenant information, contact routes, home-care guidance and a maintenance-issue reporting service. Information is provided for general guidance and is not a substitute for tailored legal, safety or professional advice.

Provide accurate, relevant information when reporting an issue and do not upload unlawful content or information that you do not have permission to share. Submitting a report does not itself constitute confirmation of an appointment, authorisation for works or a guarantee of a particular response time.

For immediate danger, such as a suspected gas leak, fire, serious injury or other emergency, use the appropriate emergency services or emergency provider instead of relying solely on this form.

Do not interfere with the site's availability or security, attempt unauthorised access, impersonate others, submit abusive or misleading reports, or use the service for unlawful purposes. We may restrict misuse of the site where lawful.

We aim to keep information accurate, but details may change. External websites linked here are operated by third parties and may have their own terms and privacy notices. We do not control their content or availability.

Except where otherwise stated, text, branding and other original site materials belong to Property Partners or its licensors. You may view or print content for personal tenancy-related use, but not commercially reproduce it without permission.

We cannot promise uninterrupted website availability. Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or rights and duties that cannot legally be excluded. Your statutory rights and rights under a tenancy agreement are unaffected.

We process information submitted through the website as described in our Privacy Policy.

We may revise these website terms from time to time. They are intended to be interpreted under the laws of England and Wales, subject to any mandatory legal protections that apply to you.